Refund policy
Return and Refund Policy
Last updated: 7 May 2026
We stand behind every cedar board, kit, and bagel stand that leaves our Colorado Springs workshop. If something isn't right with your order, this policy explains how returns, refunds, and exchanges work.
Return window
You have 30 days from the delivery date to request a return on most products. Items must be in original condition: unused, with original packaging where applicable. We don't accept returns on used cedar boards (the wood absorbs moisture and aroma quickly with use, which makes resale impossible).
What's eligible
Eligible for return:
- Unused cedar bagel boards (Classic and Signature) in original condition
- Unopened bagel making kits (wheat or gluten-free) within the 30-day window
- Bagel stands and accessories in original condition
Not eligible for return:
- Used cedar boards, opened ingredient bags, or kits with any seal broken on the dry-mix or yeast packets
- Custom or personalized items
- Gift cards
- Items returned more than 30 days after delivery
How to start a return
Email **thebagelboardco@gmail.com** with your order number and a brief reason for the return. We'll reply within 1–2 business days with a return shipping address and instructions. **Please do not ship items back without contacting us first** — unsolicited returns can be lost in our small workshop.
Return shipping
For most returns, you're responsible for return shipping costs. We recommend using a trackable shipping service (USPS Priority Mail or UPS Ground) — items lost or damaged in return transit aren't our responsibility until they arrive at our workshop.
If your item arrived damaged or defective, we cover return shipping. Send us a photo of the issue when you email us and we'll provide a prepaid return label.
Refund processing
Once we receive and inspect your return, we'll email you to confirm the refund. Refunds are processed within **5–7 business days** of receipt and issued to the original payment method. Depending on your bank or card issuer, the refund may take an additional 3–10 business days to appear on your statement.
Damaged or defective items
If your package arrives damaged or you receive a defective item, email us within 7 days of delivery with a photo. We'll arrange a replacement at our cost or a full refund (your choice), including any shipping you paid. We do not require return of severely damaged items.
Exchanges
If you'd like to exchange one product or variant for another (e.g., Classic boards for Signature boards), email us. We'll process the exchange as a return on the original item plus a new order at the current price difference; we don't currently support direct exchanges through the storefront.
Wrong item shipped
In the rare case we ship the wrong item, email us with a photo. We'll send the correct item at no cost and provide a prepaid return label for the wrong one.
Cancellations
If you need to cancel an order, email us as soon as possible. Orders that haven't yet shipped can be cancelled with a full refund. Orders already in transit will be treated as a return per the policy above.
Sale and clearance items
Sale and clearance items (clearly marked at checkout when applicable) are final sale and not eligible for return except for damage or defect.
Contact
Email support@thebagelboardcompany.com to start a return or ask any question.